![]() ![]() Where can I reach out for help if I am having if I have a question or an issue?įor any portal question please contact us at 88 Monday through Friday, 8 a.m. If you need a proxy account, please reach out to your provider’s office for assistance. Yes, you may access medical records including personal health record, lab/diagnostic reports, visit summaries, refill requests, referrals, immunization history, and growth charts. You can either click on the box next to the one you need and then click “Request Referral” or click “Request Referral” for a new referral. The portal will display your past referral requests. To request a new referral, go to “Messages” and select “Referral Request. Click on the box that is next to the medication you need refilled. A list of your current medications will be viewable. Go to “Messages” and click on the “Refill Request” button. Go to “Messages” and click the “Compose” button ![]() How do I compose a message to my provider? Bear in mind, you may receive your test or lab results before your provider has had an opportunity to review them to discuss with you. ![]() Under the CURES Act, as soon as your test or lab results are available, they will automatically be sent to your patient portal account. Will I continue to receive my test or lab results in the patient portal? Will I receive an email when there is a new message from my provider? If you forget your username or password, on your sign-in page, click on the “Trouble Logging In” link then select “forgot username” or the “forgot password” button and follow the prompts to create new ones. What if I forget my username or password? Contact your practice if you are not seeing all your information. Some information may take a little time to fully load. If the you created a new account but do not see your information right away, try logging out of the portal and then logging back in. I created my new portal account but I’m not seeing my medical information. If we do not have your email on file, once you share your email with us, you will receive an email invitation to join the portal. You may have also not received an invitation if your email address was not in the database or if the email address the practice has on record is not a valid email address. Please check the Spam/Junk folder on your email account. I did not receive an email invitation to the new portal. You will also need to agree to the Consent Form to use the portal. You will need to enter this information twice, as well as respond to a security question to ensure privacy and confidentiality. Once you complete your initial log-in, you will be asked to enter either your birth date or phone number to Validate your account after that, you can enter the Username and Password you would like to use for your portal account. ![]() Why is the portal asking me for User Validation? If we have your email on file, you will automatically receive a portal invitation that will include a link to sign up for the portal, as well as your temporary username and password.
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